Refund / Exchange
What is your Refund Policy?
Customer satisfaction is our number one priority as we strive to provide the best service possible! Once you've received your package, we encourage you to inspect the package to make sure that the items are what is described and meet your requirement. Try your items as soon as possible without removing the tags, altering, or washing if applicable.
If you are not 100% satisfied with the quality of your purchase, you can return or exchange your undamaged/unaltered items within 30 days from the delivered date. Return shipping cost will be shouldered by the buyer.
Please note, we only accept full returns on unused, undamaged product that has its original packaging intact. Products negligently packaged and returned damaged will be subject to a reduction of refund or no refund at all if completely damanged.
Do not send your purchase back to us unless we advised you prior to do so, you can email us directly at email@example.com for immediate assistant with processing a refund. Sending it back to us without proper tracking and warehouse placement id will result in the item being lost or unaccounted for.
Do you have a Return Policy?
Of course! We truly believe our artisans create some of the most amazing products in the world, and we want to make sure we back that up with a risk-free ironclad 30 day guarantee. If you're not happy with your purchase, simply send this back to us for a full refund.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items returned used or damaged may be accepted with a 30% restocking fee. Return shipping cost will be shouldered by the buyer.
Rest assured, you are covered by our buyer's protection. If the product arrives broken or damaged then simply send us a few photos or videos demonstrating the problem and we can help with filing a claim to get you replacements free of charge.
Additional non-returnable items: Free Promotional Items, Gift Cards, Incense
To complete your return, simply email us at firstname.lastname@example.org with your order ID and let us know, we'll be able to help you with processing the return/refund.
Please do not send your purchase back to us unless we advised you prior to do so, sending it back to us without proper tracking and warehouse placement id will result in the item being lost or unaccounted for.
When you are approved, Your refund will be processed, and a refund will automatically be credited back to your account within 1 to 7 days depending on the original method of payment that was used.